Welcome to Beam AI help center
Explore our categorized guides for quick help and feature tutorials.
How can we help
All Videos
FAQs
What happens to my old sheets and data when I submit an Addendum?
- Old sheet versions are not deleted. They are marked as inactive and preserved for records.
- New sheets are taken off from scratch to reflect the architect’s latest revisions.
Why do I see duplicate sheets like "A-101" and "A-101 (copy)"?
Our estimators may duplicate a sheet during automated takeoff to manage complex cases or multiple trades.
Will changing my unit system affect other users in my company?
No. Changing your User Settings only affects your account. Other users will continue using their own settings or the company default.
How do shareable takeoff links work with unit system settings?
- Shareable links display measurements in the unit system of the user who created the takeoff.
- Example: If your user setting is in Metric, the shared takeoff link will display Metric units, even if the company setting is Imperial.
Does changing unit settings affect existing takeoffs?
Yes. Changing your unit settings updates all takeoff measurements in your account to your chosen unit system.
I’m an admin, but don’t see the option to change company settings. Why?
Ensure you have admin-level access. If the option still does not appear, contact Beam AI support for assistance. Furthermore, you can raise a ticket or you can drop an email to your dedicated CS manager.
Can we upload more than the 30 PDF files allowed, and is there a way to submit additional pages?
Yes, you can easily upload more files even after the takeoff has been submitted, or you can reach your dedicated CSM for further help.
What are the next steps after I book the product demo?
Once you book the demo from our website, according to the dedicated slot, our product expert will take you to the platform and address any questions you might have after the demo is done.
How do I find the ETA of my takeoff?
When you submit your takeoff, within 2 hours, you will receive an email communicating the ETA and estimated timeline for your takeoff.
What do Status Failed, In Review, Resubmitted, Completed, and Client Review mean in the takeoff dashboard?
In the takeoff dashboard, each status explains:
Status Failed: Indicates that a takeoff did not meet the required criteria.
In Review: The takeoff is currently being examined by the responsible party (e.g., reviewer, manager, client).
Resubmitted: The takeoff has been resubmitted for correction after an initial failure or request for changes.
Completed: The takeoff has successfully passed all stages and is finalized.
Client Review: The takeoff is now under evaluation by the client or end-user.
What does the due date on the takeoff submission screen mean?
The due date on the takeoff submission screen allows you to specify the latest date by which you need the takeoff completed. This date helps our platform prioritize your request and communicate an estimated turnaround time. The processing time depends on the number of sheets in your submission, and once submitted, you will receive a notification with the ETA.
The due date field is a mandatory field and must be filled using the date picker, which displays dates in a “Month – Date” format.
.webp){kind=small}
